Terms of service

1. General Provisions

1.1. These Terms and Conditions set out the rules for using the online store available at https://mellora.co.uk/ and the rules governing the processing of orders placed through the store.

1.2. Email: customerbase@proton.me

1.3. The https://mellora.co.uk/ store operates a distribution business using a dropshipping model, allowing Customers to access a wide range of products offered by third-party suppliers, primarily from China, without the store having to physically stock the products.

1.4. Goods offered on the store's website are shipped directly from suppliers to Customers.

1.5. The store cooperates with logistics partners and suppliers in order to ensure the efficient processing and fulfilment of orders.

1.6. The store reserves the right to introduce restrictions on the availability of its offers for certain groups of Customers or regions. Customers will be informed of such restrictions before placing an order.

2. Order Fulfilment

2.1. Products available on the store's website are offered on the basis of cooperation with international suppliers, in particular suppliers based in China.

2.2. After the Customer places an order and makes full payment, the store forwards the order to the relevant supplier, who prepares the product and ships it directly to the Customer. Orders that remain unpaid for 3 business days may be cancelled by the store.

2.3. The order processing time by the store is up to 7 business days, calculated from the day following the receipt of payment. The final delivery time depends on the supplier and the Customer's location and may range from 10 to 45 business days, which the Customer accepts by placing an order.

2.4. The store is not responsible for delivery delays resulting from circumstances beyond its control, such as actions of suppliers, logistics partners, transport delays, customs inspections, force majeure or an incorrect address provided by the Customer.

2.5. If delivery is delayed by more than 45 business days from the date the order was forwarded to the supplier, the Customer has the right to withdraw from the contract and receive a refund of the amounts paid, provided that the Customer submits such a request in writing to customerbase@proton.me within 7 days after the aforementioned period has expired.

3. Purchase of Goods

3.1. By placing an order, the Customer enters into a sales contract with https://mellora.co.uk/ under the terms and conditions set out in these Terms and Conditions.

3.2. The store reserves the right to refuse to fulfil an order in the event of:

• Technical errors on the store's website,

• Errors in product descriptions or prices,

• The inability to fulfil an order due to the product being unavailable from the supplier,

• A suspected violation of these Terms and Conditions by the Customer.

3.3. Prices of goods displayed on the store's website are gross prices and include VAT, unless stated otherwise.

3.4. The store reserves the right to change product prices without prior notice. Price changes do not apply to orders that have already been placed and paid for.

4. Store Liability

4.1. The store makes every effort to ensure that product information is accurate and kept up to date.

4.2. The store is not responsible for changes in product availability after an order has been placed by the Customer if such changes result from actions or decisions of suppliers.

4.3. The store is not responsible for delivery delays resulting from circumstances attributable to the supplier, logistics operator or Customer.

4.4. The store is not responsible for the quality of products supplied by third-party suppliers. However, the store undertakes to provide the Customer with support during the complaint process in accordance with applicable laws, including the General Product Safety Regulation (GPSR).

5. Customer Data and Privacy Policy

5.1. Customers' personal data is processed solely for the purpose of fulfilling orders and in accordance with applicable personal data protection regulations (GDPR).

5.2. For the purpose of fulfilling an order, Customer data may be transferred to cooperating entities, such as suppliers, logistics partners or payment service providers.

5.3. Detailed information regarding the processing of personal data is available in the Privacy Policy published on the store's website.

6. Product Safety (GPSR)

6.1. All products offered in the store comply with the safety requirements